Customer Service and Order Management Professional
2 days ago
As an Order Fulfillment Specialist - Windows and Doors, you will play a crucial role in ensuring the timely and accurate delivery of fenestration products to customers.
Salary: £28,000-£35,000 per annum
Job Description
We are seeking an experienced Order Fulfillment Specialist to join our team at Chase Taylor Recruitment Ltd. This role involves coordinating the delivery of high-quality fenestration products to customers.
Key Responsibilities:
- Accurately process orders for windows, doors, and related fenestration products, ensuring all specifications are met.
- Collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies.
- Utilize industry-specific software (e.g., Window Designer, LogiKal, Business Micros, Evolution) to input and track orders.
- Coordinate with production and logistics teams to ensure timely and accurate fulfillment of customer orders.
- Maintain thorough records of all orders, revisions, and communications.
- Provide excellent customer service and support throughout the order process.
- Assist in quality control checks to ensure product specifications are met.
Required Skills and Qualifications
To be successful as an Order Fulfillment Specialist, you will need:
- Proven experience in order processing within the fenestration industry (windows, doors, and/or glazing preferred).
- Proficiency with order processing software, especially within the fenestration sector (experience with LogiKal, Business Micros, Window Designer, Business Micros or similar is a plus).
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team and independently.
- Strong organizational and time-management skills.
Benefits
This role offers a competitive salary and benefits package, including:
- A salary of £28,000-£35,000 per annum.
- An opportunity to work with a dynamic team within a respected industry leader.
- Support for ongoing professional development.
- A friendly, collaborative, and supportive work environment.
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