Customer Service and Order Management Professional

2 days ago


Brentwood, Essex, United Kingdom Chase Taylor Recruitment Ltd Full time
About the Role

As an Order Fulfillment Specialist - Windows and Doors, you will play a crucial role in ensuring the timely and accurate delivery of fenestration products to customers.

Salary: £28,000-£35,000 per annum

Job Description

We are seeking an experienced Order Fulfillment Specialist to join our team at Chase Taylor Recruitment Ltd. This role involves coordinating the delivery of high-quality fenestration products to customers.

Key Responsibilities:

  • Accurately process orders for windows, doors, and related fenestration products, ensuring all specifications are met.
  • Collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies.
  • Utilize industry-specific software (e.g., Window Designer, LogiKal, Business Micros, Evolution) to input and track orders.
  • Coordinate with production and logistics teams to ensure timely and accurate fulfillment of customer orders.
  • Maintain thorough records of all orders, revisions, and communications.
  • Provide excellent customer service and support throughout the order process.
  • Assist in quality control checks to ensure product specifications are met.

Required Skills and Qualifications

To be successful as an Order Fulfillment Specialist, you will need:

  • Proven experience in order processing within the fenestration industry (windows, doors, and/or glazing preferred).
  • Proficiency with order processing software, especially within the fenestration sector (experience with LogiKal, Business Micros, Window Designer, Business Micros or similar is a plus).
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team and independently.
  • Strong organizational and time-management skills.

Benefits

This role offers a competitive salary and benefits package, including:

  • A salary of £28,000-£35,000 per annum.
  • An opportunity to work with a dynamic team within a respected industry leader.
  • Support for ongoing professional development.
  • A friendly, collaborative, and supportive work environment.

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