Customer Support Liaison
4 days ago
Location: Brentwood, Essex
About the RoleWe are seeking a proactive and customer-focused individual to fill this challenging Customer Support Coordinator role. This exciting opportunity is perfect for someone who wants to work in a fast-paced environment and deliver exceptional support to our clients.
Key Responsibilities:- Monitor the customer services inbox to ensure prompt and accurate handling of client enquiries.
- Log and manage all telephone calls, emails, and portal enquiries from clients.
- Prepare and issue weekly reports and exception reports, as directed by the Customer Support Manager.
- Liaise with the claims department as necessary and provide feedback to the technical department on defective materials and design errors.
- Allocate work to the customer support operative team, site teams, and contractors to address issues.
- Coordinate inspections as required.
- Oversee the work of contractors and report any poor outcomes to the Customer Director.
- Balance and coordinate the scheduling of customer support operatives.
- Order materials, process purchase orders and invoices, raise payment requests as required.
- Manage outstanding issues and escalate when necessary.
- Previous experience in a customer support or coordination role, ideally within a construction or related industry.
- Excellent communication skills, both written and verbal, with the ability to confidently liaise with clients, contractors, and internal stakeholders.
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Proficiency in using customer relationship management systems.
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