Customer Support Liaison

4 days ago


Brentwood, Essex, United Kingdom Office Angels Full time

Location: Brentwood, Essex

About the Role

We are seeking a proactive and customer-focused individual to fill this challenging Customer Support Coordinator role. This exciting opportunity is perfect for someone who wants to work in a fast-paced environment and deliver exceptional support to our clients.

Key Responsibilities:
  • Monitor the customer services inbox to ensure prompt and accurate handling of client enquiries.
  • Log and manage all telephone calls, emails, and portal enquiries from clients.
  • Prepare and issue weekly reports and exception reports, as directed by the Customer Support Manager.
  • Liaise with the claims department as necessary and provide feedback to the technical department on defective materials and design errors.
  • Allocate work to the customer support operative team, site teams, and contractors to address issues.
  • Coordinate inspections as required.
  • Oversee the work of contractors and report any poor outcomes to the Customer Director.
  • Balance and coordinate the scheduling of customer support operatives.
  • Order materials, process purchase orders and invoices, raise payment requests as required.
  • Manage outstanding issues and escalate when necessary.
Requirements:
  • Previous experience in a customer support or coordination role, ideally within a construction or related industry.
  • Excellent communication skills, both written and verbal, with the ability to confidently liaise with clients, contractors, and internal stakeholders.
  • Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
  • Proficiency in using customer relationship management systems.


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