Customer Experience Manager

4 days ago


Brentwood, Essex, United Kingdom Hilton Community Services Ltd Full time
About the Role: We are seeking an experienced Customer Experience Manager to lead our customer service team in Ipswich. The successful candidate will be responsible for promoting and communicating effectively with all tenants and their families, and will possess strong leadership skills to mentor and develop staff.

The ideal candidate will have excellent communication skills, with the ability to facilitate successful service transitions and work closely with Service Managers. They will also be able to identify shortfalls and take corrective action to develop and maintain the required standards.

The estimated salary for this role is £38,000 - £43,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and progression.

Key Responsibilities:
  • Lead the delivery of high-quality support services to tenants in Ipswich.
  • Promote and communicate effectively with all tenants and their families.
  • Mentor and develop staff to ensure the continued successful development of our services.


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