Customer Service Manager

3 days ago


Brentwood, Essex, United Kingdom Premier Inn Full time
About Premier Inn

At Premier Inn, we pride ourselves on delivering exceptional service to our guests. We are a leading hospitality business in the UK, with a reputation for excellence.

Salary Information

The successful candidate can expect to earn up to £12.59 per hour, equating to approximately £25,000 per annum for 16 hours of work per week.

Job Description

We are seeking an experienced Customer Service Manager to join our team at Premier Inn Brentwood. As Duty Manager, you will be responsible for managing the hotel, ensuring that all aspects of the operation run smoothly and efficiently.

You will have excellent organisational skills, a keen eye for detail, and a fantastic way with people. You will be the face of the hotel, handling customer complaints and issues, and providing exceptional service to our guests.

Key Responsibilities
  1. Manage the hotel, overseeing daily operations and ensuring that all staff are working effectively.
  2. Handle customer complaints and issues, resolving problems promptly and professionally.
  3. Develop and implement strategies to improve customer satisfaction and loyalty.
Benefits

We offer a range of benefits to our employees, including:

  • Up to 60% off Premier Inn rooms
  • 25% off meals in all Whitbread Restaurants
  • Pension and saving schemes
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more
Other Opportunities

We encourage applications from under-represented groups, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community. We are committed to creating a diverse and inclusive workplace and welcome applications from anyone who shares our values.



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