Customer Service Representative

3 weeks ago


Brentwood, Essex, United Kingdom Lancashire Constabulary Full time

Lancashire Constabulary's Professional Standards Department is seeking a Customer Service Representative to provide a high-quality service to members of the public who express dissatisfaction. The role involves corresponding via various channels with members of the public and staff regarding complaints, ensuring compliance with regulations, policies, and national guidance.

The successful candidate will be responsible for providing a professional and courteous service, responding to complaints in a timely and effective manner, and ensuring that all interactions are conducted in accordance with the organization's policies and procedures.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and manage multiple priorities. They will also have a strong understanding of customer service principles and practices, with the ability to apply this knowledge in a real-world setting.

The role offers a unique opportunity to work in a dynamic and supportive team environment, with opportunities for professional development and growth.



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