Customer Service Representative

4 weeks ago


Brentwood, Essex, United Kingdom Essex County Council Full time
Customer Services Assistant

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Assistant. As a key member of our library team, you will be responsible for providing exceptional customer service, supporting the day-to-day operations of our libraries, and contributing to the delivery of our services.

Key Responsibilities:
  • Provide excellent customer service to our customers, responding to their queries and concerns in a professional and courteous manner.
  • Support the management of library stock, including shelving, tidying, and handling reservations, fines, and membership activities.
  • Assist with promotional activities, including generating income in our libraries and developing ideas for promotional activities.
  • Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
  • Contribute to the development of our library services, including identifying opportunities for improvement and suggesting solutions.
  • Work collaboratively with colleagues to achieve our goals and objectives.
Requirements:
  • Excellent customer service skills, with the ability to communicate effectively with a diverse range of customers.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Basic IT skills, with the ability to learn new systems and software.
  • Confidence in speaking to customers and signposting them to library services and other Council services.
  • Enthusiasm and ideas for promoting our library services and developing new initiatives.
Why Essex?

Essex County Council is a great place to work, with a diverse range of services and a commitment to delivering high-quality services to our customers. We offer a range of benefits, including a competitive salary, a comprehensive training program, and opportunities for career development.

We are committed to building a team that reflects the diverse community we serve, and we welcome applications from candidates with a diverse range of experiences and qualifications.



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