Customer Service Supervisor

1 month ago


Brentwood, Essex, United Kingdom Vistry Group Full time
Customer Service Supervisor Opportunity

We are seeking an experienced Customer Service Supervisor to lead our Contact Centre team in delivering exceptional customer experiences across various locations. As a key member of our Vistry Services Division, you will play a crucial role in improving customer satisfaction and driving business growth.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve high performance standards
  • Develop and implement effective customer service strategies to meet business objectives
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in customer service leadership or management
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with customer relationship management (CRM) systems

About Vistry Group:

Vistry Group is a leading provider of construction and property services. We are committed to delivering exceptional customer experiences and building strong relationships with our customers, partners, and communities.



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