Hotel Operations Manager
1 day ago
Experience the world of refined and personalized hospitality at Relais & Châteaux Thornbury Castle, a unique 5-star hotel nestled in 15 acres of breathtaking land.
About UsWe are a multi-award-winning restaurant, bar, and conference space, offering an unforgettable experience for our guests. Our commitment to excellence is reflected in our beautifully restored Tudor Castle, which has undergone a multi-million pound refurbishment program.
As a Food & Beverage Assistant, you will be part of our dedicated team, working closely with colleagues to deliver exceptional service and create memorable experiences for our guests.
Key Responsibilities- Greet guests, take orders, and serve food and drinks with a smile.
- Answer queries about the menu, including drinks, and make suggestions to enhance the guest experience.
- Take ownership of guest requirements and food allergies, ensuring their safety and satisfaction.
- Follow Health and Safety and Food Safety procedures to maintain a clean and safe environment.
- Set up dining areas, process charges and payments, and effectively communicate with colleagues and managers.
- Handle guest queries and complaints with a calm and mature approach, providing solutions and resolutions.
- Competitive salary: £11.92 per hour (dependent on experience)
- Full-time permanent position with 40 hours worked per week, including evening shifts and weekends
- 8-hour shifts between 7am and 11pm, allowing for flexibility and work-life balance
- An additional share of service charge and tips every 2 months
- 28-day holiday entitlement, including bank holidays
- Additional paid day off on your birthday
- Complimentary stay at the castle after 3 months' probation period successfully passed
- Training programs via internal and external professionals, as well as access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programs and rewards for outstanding performance
- Free uniform, meals while on duty, and free parking
Our ideal candidate possesses strong communication skills, a natural passion for the industry, and the ability to work unsupervised using own initiative when needed. Ambition to succeed at the highest levels and a willingness to learn new things are essential qualities for this role.
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