Hotel Operations Manager

1 day ago


Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

Experience the world of refined and personalized hospitality at Relais & Châteaux Thornbury Castle, a unique 5-star hotel nestled in 15 acres of breathtaking land.

About Us

We are a multi-award-winning restaurant, bar, and conference space, offering an unforgettable experience for our guests. Our commitment to excellence is reflected in our beautifully restored Tudor Castle, which has undergone a multi-million pound refurbishment program.

As a Food & Beverage Assistant, you will be part of our dedicated team, working closely with colleagues to deliver exceptional service and create memorable experiences for our guests.

Key Responsibilities
  • Greet guests, take orders, and serve food and drinks with a smile.
  • Answer queries about the menu, including drinks, and make suggestions to enhance the guest experience.
  • Take ownership of guest requirements and food allergies, ensuring their safety and satisfaction.
  • Follow Health and Safety and Food Safety procedures to maintain a clean and safe environment.
  • Set up dining areas, process charges and payments, and effectively communicate with colleagues and managers.
  • Handle guest queries and complaints with a calm and mature approach, providing solutions and resolutions.
Benefits
  • Competitive salary: £11.92 per hour (dependent on experience)
  • Full-time permanent position with 40 hours worked per week, including evening shifts and weekends
  • 8-hour shifts between 7am and 11pm, allowing for flexibility and work-life balance
  • An additional share of service charge and tips every 2 months
  • 28-day holiday entitlement, including bank holidays
  • Additional paid day off on your birthday
  • Complimentary stay at the castle after 3 months' probation period successfully passed
  • Training programs via internal and external professionals, as well as access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverage
  • Recognition programs and rewards for outstanding performance
  • Free uniform, meals while on duty, and free parking

Our ideal candidate possesses strong communication skills, a natural passion for the industry, and the ability to work unsupervised using own initiative when needed. Ambition to succeed at the highest levels and a willingness to learn new things are essential qualities for this role.



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