Service Department Director
2 days ago
We are seeking an experienced Aftersales Manager to join our team in High Wycombe. As Automotive Operations Manager, you will be responsible for leading a dynamic team in a prestige dealership environment.
Job Description:
- Leadership: Plan, control and monitor customer service processes while managing and developing the team.
- Hands on involvement to support the team where needed.
- Performance Improvement: Enhance service team performance through effective coaching and performance management.
- KPI Monitoring: Accurately record daily operating controls and KPIs.
- Asset Management: Oversee the effective use and control of premises, tools, equipment and other dealership assets.
- Expense Control: Regularly examine management accounts and budgets to maintain effective expense control.
What Our Client Is Looking For:
- Experience: Solid background in managing both service and parts departments in a main dealer Aftersales environment.
- Relationship Building: Confident in building relationships and dealing with customers at all levels.
- Team Motivation: Ability to create a positive working atmosphere, enthusing and motivating the team to meet agreed targets.
- Process Driven: Strong process and statistics orientation.
- Customer Service Excellence: Proven ability to deliver high CSI results with a passion for excellent customer service.
- Technical Knowledge: Understanding of vehicle design, manufacture and legislation.
- Driving Licence: Full driving licence is essential.
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