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Medical Receptionist

2 months ago

Bolton, Bolton, United Kingdom Swan Lane Medical Centre Full time
Job Title: Medical Receptionist

We are seeking a highly skilled and organized Medical Receptionist to join our team at Swan Lane Medical Centre. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support to our healthcare team.

About the Role:
  • Meet and greet patients and visitors, providing a warm and welcoming environment.
  • Manage patient inquiries, care navigation, and signposting.
  • Handle telephony, book clinical appointments, and liaise between patients and clinicians.
  • Process prescription requests and perform general reception duties.
Requirements:
  • GCSE A-C English & Maths or equivalent.
  • Smart appearance and pleasant, professional manner.
  • Reception/Customer service experience and excellent communication skills.
  • Good IT skills and experience with Microsoft applications.
  • Excellent team working skills and ability to work calmly and professionally in a busy environment.
Desirable Qualifications:
  • NVQ level 2-3.
  • Knowledge of Medical Terminology.
  • Previous experience working within a GP practice.
What We Offer:

Swan Lane Medical Centre is a busy general practice in Bolton, with a patient list size of around 9700. We have a team of 4 GPs, a nursing team of 5, and an efficient administration and reception team. We value teamwork and camaraderie throughout the practice and are high achievers in QOF and BQC, with a good CQC rating in all areas.

We are looking for a motivated and enthusiastic individual who is keen to work to a high standard, providing excellent patient care. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.