Medical Receptionist

7 months ago


Bolton, United Kingdom Mandalay Medical Centre Full time

Primary Responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments The management of repeat prescriptions, ensuring they are processed accurately and efficiently Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on EMIS Photocopy documentation as required Input data into the patient’s healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Secondary Responsibilities In addition to the primary responsibilities, the medical administrator may be requested to: Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records Complete opening and closing procedures in accordance with the duty rota


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