Receptionist - Part Time Position
4 weeks ago
About the Role
We are seeking a highly skilled and enthusiastic Part Time Receptionist to join our friendly team at Burnside Surgery. As a Receptionist, you will be the first point of contact for patients and will play a vital role in ensuring the smooth operation of our practice.
Key Responsibilities
- Maintain and monitor the practice appointment system, ensuring that patients are seen in a timely and efficient manner.
- Process personal, telephone, and e-requests for appointments, providing excellent customer service and ensuring that patients are informed of any changes or updates.
- Manage repeat prescriptions, ensuring that they are processed accurately and efficiently, and that patients receive their medication in a timely manner.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately, and provide information and support to patients as needed.
- Signpost patients to the correct service, ensuring that they receive the best possible care and support.
- Initiate contact with and respond to requests from patients, team members, and external agencies, providing excellent communication and customer service skills.
- Photocopy documentation as required, maintaining accurate and up-to-date records.
- Input data into patients' healthcare records as necessary, ensuring that all information is accurate and up-to-date.
- Manage all queries as necessary in an efficient manner, providing excellent customer service and ensuring that patients are informed of any changes or updates.
- Maintain a clean, tidy, and effective working area at all times, ensuring that the reception area and notice boards are well-maintained and up-to-date.
- Monitor and maintain the reception area and notice boards, ensuring that they are well-maintained and up-to-date.
- Support all clinical staff with general tasks as requested, providing excellent support and assistance as needed.
About Us
Burnside Surgery is a friendly, long-established, and well-respected GP Practice in Bolton. We serve a population of just over 4700 patients and have a team of dedicated and experienced healthcare professionals and administrative staff.
Person Specification
We are looking for a highly skilled and enthusiastic Part Time Receptionist who has:
- Excellent communication and customer service skills.
- Strong IT skills, including experience with Office and Outlook.
- Effective time management and organizational skills.
- Ability to work as a team member and autonomously.
- Good interpersonal skills and ability to work with patients and staff at all levels.
- Problem-solving and analytical skills.
- Ability to follow policy and procedure.
- Polite and confident demeanor.
- Flexible and cooperative attitude.
- Motivated and forward-thinking individual.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Desirable Qualifications and Experience
We would prefer applicants with:
- GCSE Mathematics and English (C or above).
- Experience of administrative duties.
- Experience of working in a healthcare setting.
- SystmOne experience.
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