Receptionist - Part Time Position
4 weeks ago
Job Summary
We are seeking a highly skilled and enthusiastic Part Time Receptionist to join our team at Burnside Surgery. As a Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing appointments, and maintaining accurate records.
Main Responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Manage repeat prescriptions, ensuring they are processed accurately and efficiently
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Photocopy documentation as required
- Input data into patients' healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
About Us
Burnside Surgery is a friendly, long-established, well-respected GP Practice in Bolton. We serve a population of just over 4700 patients and have a team of dedicated healthcare professionals and administrative staff.
Person Specification
- GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Will need to undergo a Disclosure Barring Service (DBS) check
Desirable
- GCSE Mathematics & English (C or above)
- Experience of administrative duties
- Experience of working in a healthcare setting
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