Receptionist - Part Time Position

4 weeks ago


Bolton, Bolton, United Kingdom Burnside Surgery Full time

Job Summary

We are seeking a highly skilled and enthusiastic Part Time Receptionist to join our team at Burnside Surgery. As a Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing appointments, and maintaining accurate records.

Main Responsibilities

  • Maintain and monitor the practice appointment system
  • Process personal, telephone, and e-requests for appointments
  • Manage repeat prescriptions, ensuring they are processed accurately and efficiently
  • Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
  • Signpost patients to the correct service
  • Initiate contact with and respond to requests from patients, team members, and external agencies
  • Photocopy documentation as required
  • Input data into patients' healthcare records as necessary
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

About Us

Burnside Surgery is a friendly, long-established, well-respected GP Practice in Bolton. We serve a population of just over 4700 patients and have a team of dedicated healthcare professionals and administrative staff.

Person Specification

  • GCSE level or equivalent
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem-solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Will need to undergo a Disclosure Barring Service (DBS) check

Desirable

  • GCSE Mathematics & English (C or above)
  • Experience of administrative duties
  • Experience of working in a healthcare setting


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