Revenue Manager Lead
21 hours ago
**Revenue Manager Lead**
We are seeking a seasoned Revenue Manager Lead to join our team at Service Care Solutions. As a key member of our Revenues Service, you will be responsible for leading the day-to-day management of our Council Tax and Non-Domestic Rates billing, Housing Benefit Overpayment recovery, and complaint handling.
The successful candidate will have extensive experience in managing high-performing teams, monitoring collection rates, and ensuring compliance with legislative requirements. You will also play a crucial role in maximising revenue collection by identifying new liabilities through inspections and implementing effective strategies to recover debts.
This is an exciting opportunity to lead a team of professionals in delivering an efficient and effective service to our customers. If you have a proven track record in managing complex cases, providing guidance on legislation, and representing your organisation in court and tribunals, we would love to hear from you.
Key Responsibilities:
- Manage and coordinate the Revenues team to deliver an efficient and effective service.
- Monitor collection rates for Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments, ensuring resources are allocated effectively.
- Complete and submit statutory government returns, such as CTB1, QRC, NNDR1, and NNDR3.
- Maximise revenue collection by identifying new liabilities through inspections and ensuring they are actioned promptly.
- Lead on the development and testing of core revenue systems and support new system implementations.
- Maintain expert knowledge of legislation to provide guidance, manage complex cases, and represent the authority in court and tribunals.
- Handle customer complaints and correspondence with external stakeholders, ensuring high standards of service delivery.
- Develop and implement new processes and policies in response to legislative changes or service needs.
Requirements:
- Professional qualification in a relevant subject (e.g., IRRV) with extensive management experience at a senior level.
- Strong knowledge of Council Tax, Non-Domestic Rates legislation, and GDPR.
- Proven ability to manage performance, achieve targets, and contribute to statutory returns.
- Excellent leadership and communication skills, with the ability to manage change and motivate a team.
- Experience representing local authorities in court and tribunals.
Estimated Salary:** £26.24 - £31.33 per hour
Location: Hybrid (Part office/Part working from home)
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