Revenue Manager Lead

21 hours ago


Ipswich, Suffolk, United Kingdom Service Care Solutions Ltd Full time
Job Title:

**Revenue Manager Lead**

We are seeking a seasoned Revenue Manager Lead to join our team at Service Care Solutions. As a key member of our Revenues Service, you will be responsible for leading the day-to-day management of our Council Tax and Non-Domestic Rates billing, Housing Benefit Overpayment recovery, and complaint handling.

The successful candidate will have extensive experience in managing high-performing teams, monitoring collection rates, and ensuring compliance with legislative requirements. You will also play a crucial role in maximising revenue collection by identifying new liabilities through inspections and implementing effective strategies to recover debts.

This is an exciting opportunity to lead a team of professionals in delivering an efficient and effective service to our customers. If you have a proven track record in managing complex cases, providing guidance on legislation, and representing your organisation in court and tribunals, we would love to hear from you.

Key Responsibilities:

  • Manage and coordinate the Revenues team to deliver an efficient and effective service.
  • Monitor collection rates for Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments, ensuring resources are allocated effectively.
  • Complete and submit statutory government returns, such as CTB1, QRC, NNDR1, and NNDR3.
  • Maximise revenue collection by identifying new liabilities through inspections and ensuring they are actioned promptly.
  • Lead on the development and testing of core revenue systems and support new system implementations.
  • Maintain expert knowledge of legislation to provide guidance, manage complex cases, and represent the authority in court and tribunals.
  • Handle customer complaints and correspondence with external stakeholders, ensuring high standards of service delivery.
  • Develop and implement new processes and policies in response to legislative changes or service needs.

Requirements:

  • Professional qualification in a relevant subject (e.g., IRRV) with extensive management experience at a senior level.
  • Strong knowledge of Council Tax, Non-Domestic Rates legislation, and GDPR.
  • Proven ability to manage performance, achieve targets, and contribute to statutory returns.
  • Excellent leadership and communication skills, with the ability to manage change and motivate a team.
  • Experience representing local authorities in court and tribunals.

Estimated Salary:** £26.24 - £31.33 per hour

Location: Hybrid (Part office/Part working from home)



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