Hospitality Services Manager
1 month ago
We are seeking an experienced and skilled Hospitality Services Manager to join our team at The Mill Hotel in Sudbury, Suffolk. As a key member of our senior management team, you will be responsible for leading our Food & Beverage team to deliver exceptional guest experiences.
The ideal candidate will have proven experience in a similar leadership role within the hospitality industry, with a strong focus on customer satisfaction, team development, and operational efficiency. You will be required to lead by example, demonstrate a passion for delivering high-quality services, and foster a positive and inclusive team culture.
About the Role:
- Lead and manage the Food & Beverage team to achieve exceptional guest satisfaction ratings.
- Develop and implement strategies to drive revenue growth, increase customer loyalty, and improve operational efficiency.
- Collaborate with other departments to ensure seamless delivery of hotel services.
- Maintain high standards of customer service, quality, and safety throughout the hotel.
About Us:
Surya Hotels is a family-owned group of hotels and bars operating in East Anglia and Surrey. We pride ourselves on providing exceptional guest experiences, fostering a positive work environment, and investing in the development of our employees.
What We Offer:
- A competitive salary range of £35,000 - £45,000 per annum, depending on experience.
- Access to Employee Assistance Programme for 24/7 support.
- WageStream facility to access wages as you earn them.
- Discounted meals and stays across all Surya Hotels properties.
- Development opportunities through apprenticeships, accredited training, and professional development.
- Bike to work scheme and flexible working hours.
- Inclusion in tronc scheme (tips) and increasing annual leave.
Requirements:
- Proven experience in a leadership role within the hospitality industry.
- Demonstrated ability to drive revenue growth, improve operational efficiency, and enhance customer satisfaction.
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