Revenue Collection Manager
6 days ago
We are seeking an experienced Revenue Collection Manager to join our team at Service Care Solutions Ltd. This is a key role in the management of Council Tax and Non-Domestic Rates billing, Housing Benefit Overpayment recovery, and handling complaints and appeals.
The successful candidate will have extensive management experience at a senior level, a professional qualification in a relevant subject, and strong knowledge of Council Tax, Non-Domestic Rates legislation, and GDPR.
The estimated salary for this position is £26.24 - £31.33 per hour, depending on experience and qualifications.
Key Responsibilities:- Team Management: Manage and coordinate the Revenues team to deliver an efficient and effective service.
- Performance Monitoring: Monitor collection rates for Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments, ensuring resources are allocated effectively.
- Statutory Returns: Complete and submit statutory government returns, such as CTB1, QRC, NNDR1, and NNDR3.
- Revenue Maximisation: Maximise revenue collection by identifying new liabilities through inspections and ensuring they are actioned promptly.
- System Development: Lead on the development and testing of core revenue systems and support new system implementations.
- Legislative Knowledge: Maintain expert knowledge of legislation to provide guidance, manage complex cases, and represent the authority in court and tribunals.
- Customer Service: Handle customer complaints and correspondence with external stakeholders, ensuring high standards of service delivery.
- Process Improvement: Develop and implement new processes and policies in response to legislative changes or service needs.
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Revenue Collection Specialist
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