Gaming Customer Service Specialist Wanted

2 weeks ago


Scarborough, North Yorkshire, United Kingdom Redefined Ltd Full time

Role Overview: We're seeking an Electronic Gaming Team Member to join our team at Grosvenor Casino, Scarborough.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring a positive experience for guests.
  • Maintain a basic knowledge of technical specifications and management systems, resolving day-to-day operating issues.
  • Work collaboratively with external service providers to ensure efficient response times.
  • Ensure compliance and security aspects of electronic gaming are upheld.

Qualifications:

  • A strong understanding of customer service principles.
  • Experience in a hospitality role, preferably with a multifaceted background.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility to work shifts at any time, including weekends and bank holidays.

Benefits:

  • A highly competitive salary: £27,000 per annum, reflecting your value to the business.
  • A comprehensive rewards package, including benefits, bonuses, and perks to enhance job satisfaction.
  • An induction program to familiarise you with Grosvenor values and culture.
  • Opportunities to develop your skills and expertise with experienced industry professionals.
  • A collaborative work environment prioritising individual and team growth.

Grosvenor Casino offers a unique opportunity to work in a dynamic business environment, where you can grow and develop your skills.



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