Customer Service Heroes Sought
6 days ago
We are currently seeking enthusiastic and dedicated individuals to join our team as E-Casino Team Members at Grosvenor Casinos Limited. If you have a passion for delivering exceptional customer experiences and are eager to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.
Salary and BenefitsThis role offers a competitive salary of £27,000 - £32,000 per annum, dependent on experience, plus a comprehensive rewards package that includes bonuses, benefits, and perks. You will also receive a thorough induction program to familiarise you with our company values and culture.
Job DescriptionAs an E-Casino Team Member, you will be responsible for providing top-notch customer service to our patrons, ensuring they have an enjoyable and memorable experience at our venues. You will work closely with our team to create a welcoming atmosphere, manage electronic gaming products, and maintain accurate financial records.
- Deliver exceptional customer service, ensuring a high level of satisfaction among our patrons.
- Manage electronic gaming products, maintaining accurate financial records and ensuring minimal downtime.
- Collaborate with our team to create a welcoming atmosphere, exceed customer expectations, and promote revenue growth.
- Maintain awareness of compliance and security aspects of electronic gaming, adhering to our company's standards and policies.
- Work effectively with external service providers to ensure prompt responses and minimise downtime.
To succeed in this role, you will need:
- A positive attitude and passion for delivering exceptional customer experiences.
- Experience in a similar role, preferably in the hospitality or gaming industry.
- Excellent communication skills and the ability to work collaboratively with colleagues.
- A flexible and adaptable nature, with a willingness to learn and grow with our team.
- The ability to work varied shifts, including evenings, weekends, and bank holidays.
We offer a range of benefits that demonstrate our commitment to employee satisfaction and well-being. These include:
- A competitive salary of £27,000 - £32,000 per annum, dependent on experience.
- A comprehensive rewards package that includes bonuses, benefits, and perks.
- A thorough induction program that introduces you to our company values and culture.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to contribute to exciting project work and make a meaningful impact on our business.
- A supportive and inclusive work environment that fosters growth and collaboration.
- A focus on work-life balance, with flexible scheduling and time off when needed.
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