Customer Service Support Specialist

2 months ago


Scarborough, North Yorkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Support Specialist

In a fast-paced and dynamic environment, beBee Professionals seeks an exceptional Customer Service Support Specialist to deliver top-notch service to customers in Scarborough, United Kingdom.

About the Role:

The ideal candidate will be the first point of contact for customers, providing timely and accurate responses to queries. Responsibilities include handling high-volume inquiries via phone, email, and chat, resolving issues efficiently, and escalating when necessary.

Key Accountabilities:

  • Provide excellent customer service, responding promptly to inquiries and resolving issues in a professional manner.
  • Handle multiple customer interactions simultaneously, prioritizing tasks effectively.
  • Process customer orders, manage account information, and maintain accurate records of customer interactions.
  • Collaborate with other departments to ensure seamless customer experience.
  • Perform administrative tasks as required, maintaining a high level of organization and attention to detail.

Requirements:

  • Previous experience in a customer-facing role, preferably in a similar industry.
  • Exceptional communication and problem-solving skills, with the ability to work under pressure.
  • High-level proficiency in Microsoft Office and CRM systems, with the ability to learn new software quickly.
  • Strong teamwork and adaptability skills, with the ability to thrive in a fast-paced environment.

What We Offer:

  • A competitive salary of £25,000 - £35,000 per annum, depending on experience.
  • A comprehensive pension scheme and healthcare benefits package.
  • Ongoing training and development opportunities, supporting career growth and progression.
  • A supportive and inclusive work environment, fostering collaboration and innovation.

As a key member of our team, you will have the opportunity to develop your skills and expertise, working closely with colleagues to deliver exceptional customer service.



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