Technical Support Specialist

23 hours ago


Scarborough, North Yorkshire, United Kingdom ProViso Staffing Full time
Job Summary

This Technical Support Specialist role is an entry-level position that serves as a prerequisite for other roles within the Bank. As a technical help desk specialist, you will provide technical assistance to computer system users and resolve problems of varying complexity levels.

About the Role:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Troubleshoot customer concerns over inbound phone calls
  • Maintain records of daily data communication transactions, problems, and remedial actions taken
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems

Requirements:

  • Fluent English/French (Mandatory)
  • 2+ Years Customer Service Experience
  • 1-3 years of browser troubleshooting practices
  • Demonstrated knowledge of computer software, such as configuration management software, desktop communications software, operating system software

Estimated Salary: $50,000 - $60,000 per year, depending on experience and qualifications.



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