Technical Support Specialist
23 hours ago
This Technical Support Specialist role is an entry-level position that serves as a prerequisite for other roles within the Bank. As a technical help desk specialist, you will provide technical assistance to computer system users and resolve problems of varying complexity levels.
About the Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Troubleshoot customer concerns over inbound phone calls
- Maintain records of daily data communication transactions, problems, and remedial actions taken
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
Requirements:
- Fluent English/French (Mandatory)
- 2+ Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Demonstrated knowledge of computer software, such as configuration management software, desktop communications software, operating system software
Estimated Salary: $50,000 - $60,000 per year, depending on experience and qualifications.
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