Technical Support Specialist

24 hours ago


Scarborough, North Yorkshire, United Kingdom ProViso Staffing Full time
About the Job

This role involves providing technical assistance to clients with digital cash management services and online banking. The primary goal is to achieve first call resolution and customer care excellence.

What We Offer

As a successful candidate, you will have the opportunity to work in a hybrid environment after two weeks, requiring only four office visits per month. Additionally, we offer career growth and development opportunities, making this an entry-level position that serves as a prerequisite for other roles within the Bank.

A Day in the Life

You can expect to handle inbound technical support help desk calls, troubleshoot customer concerns, and maintain records of daily data communication transactions. You will also be responsible for reading technical manuals, conducting computer diagnostics, and providing technical assistance and support.

Requirements

To succeed in this role, you must be fluent in English, have at least two years of customer service experience, and possess one to three years of browser troubleshooting practices. Knowledge of software, such as configuration management software, desktop communications software, and operating system software, is essential.

Preferred Skills

Previous help desk or contact center experience, technical help desk experience, strong verbal and written communication skills, quick learning ability, reliability, punctuality, and the ability to work well under pressure are highly desirable.

Benefits

We offer a competitive salary range of $45,000 - $60,000 per annum, contract employment for one year, and the opportunity to work in Scarborough.



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