Casino Team Professional

2 weeks ago


Scarborough, North Yorkshire, United Kingdom Grosvenor Casinos Full time
About Us

Grosvenor Casinos is a leading UK gaming operator, providing an exceptional leisure experience in a safer gambling environment. We strive to delight our customers with memorable experiences that encourage return visits.


Our Venues

Our casinos are vibrant and rewarding places to work, offering roles across various aspects of gaming and customer service. Opportunities for skill development and structured development programs are available, enabling you to build a fulfilling career in the gaming industry.


Job Opportunity

The E-Casino Team Member role at Grosvenor Casino Scarborough involves being the face of our business, delivering excellent customer service and creating a welcoming atmosphere for our guests. You will be responsible for facilitating profitable admissions, ensuring high-quality customer interactions, and contributing to the success of our electronic gaming products.

  • Provide exceptional customer service to ensure a positive experience for all customers, particularly those engaging with electronic gaming products.
  • Maximise revenue from electronic gaming products by implementing effective promotional strategies and adhering to Grosvenor Brand Standards.
  • Diagnose and resolve technical issues related to electronic gaming equipment to minimize downtime and ensure accurate financial reporting.

Key Requirements

To excel in this role, you will require:

  • A basic knowledge of electronic gaming product specifications and related management systems.
  • Awareness of compliance and security aspects relevant to electronic gaming.
  • Closely collaborate with external service providers to ensure efficient response times and minimize downtime for electronic gaming products.

Benefits

Grosvenor Casinos offers a competitive salary of £25,000 - £30,000 per annum, based on location and experience. Our comprehensive reward package includes benefits, bonuses, and perks designed to make your job both fulfilling and rewarding. Enjoy a supportive and inclusive work environment, opportunities for learning and growth, and exciting project work that enables you to make a meaningful impact on our business.



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