Hospitality Service Expert

1 day ago


Scarborough, North Yorkshire, United Kingdom Redefined Ltd Full time
Hospitality Service Expert

We are seeking a skilled Hospitality Service Expert to join our team at Redefined Ltd in Scarborough. This role presents an excellent opportunity for someone who thrives in a fast-paced environment and delivers exceptional customer service.

Main Responsibilities:

  • Deliver top-notch customer service to electronic gaming customers, ensuring profitable admissions through pre-approved promotions.
  • Maximise revenue from electronic gaming products by providing excellent customer service and supporting the Grosvenor Brand Standards.
  • Maintain a basic knowledge of technical specifications and management systems, identifying and resolving day-to-day operational issues affecting customer experience and financial reports.
  • E nsure adherence to compliance and security aspects of electronic gaming.
  • Collaborate with external service providers to reduce downtime and guarantee timely responses.

Qualifications:

  • A positive attitude and strong communication skills.
  • Experience in a hospitality role, preferably with a diverse background.
  • A passion for delivering outstanding customer experiences.
  • The ability to work collaboratively with the broader business and adapt to new ways of working.
  • The flexibility to work shifts at any time, including weekends and bank holidays.

Benefits:

  • A competitive salary of £27,000 per annum, reflecting your hard work and dedication.
  • An excellent rewards package, including benefits, bonuses, and perks to ensure job satisfaction.
  • An induction programme to familiarise you with Grosvenor values and culture.
  • Opportunities for learning and development to grow with experienced industry professionals.
  • Engaging project work to make a meaningful impact on the business.
  • A supportive work environment prioritising individual and team growth.
  • An emphasis on growth, fostering success and excellence.

Grosvenor Casino offers a people-focused business with a high-performing culture, where you can work, win, and grow together.



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