Resident Services Project Manager

4 weeks ago


London, Greater London, United Kingdom Carrington West Full time

Resident Services Project Manager

Are you passionate about improving the lives of residents and delivering innovative projects that enhance service delivery and customer satisfaction? Our client is seeking a motivated Resident Services Project Manager to join their Housing team and play a crucial role in driving value for money and improving services.

The Role
As the Resident Services Project Manager, you will work closely with the Resident Services Management Team to implement essential projects that enhance service delivery and customer satisfaction. You will lead on a variety of tasks, from developing income collection streams to implementing value-for-money initiatives and reducing service costs without compromising quality.

Key Responsibilities
• Drive forward service improvements and value-for-money initiatives across Resident Services.
• Manage and implement key projects, ensuring timely delivery and achievement of targets.
• Communicate effectively with stakeholders, including conducting resident consultations and managing sensitive issues.
• Explore partnership opportunities to reduce costs while maintaining high service standards.
• Monitor and improve service charters and agreements, ensuring consistent performance.
• Lead on financial inclusion initiatives to support residents impacted by welfare reforms.
• Investigate complaints and underperformance, implementing strategies for improvement.

The Ideal Candidate
Significant experience in social housing or a similar environment, managing projects in a dynamic and changing landscape. Strong project management skills, with the ability to manage budgets, lead complex initiatives, and communicate effectively with various audiences. A deep understanding of housing management best practices, government policy, and relevant legislation, as well as financial exclusion strategies. Ability to think creatively, solve complex issues, and deliver innovative solutions that meet customer needs. A relevant housing or management qualification is desirable, along with Prince 2 or equivalent project management experience.

Candidates must have the right to work in the UK to be considered for this role.



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