Resident Service Manager and Concierge
4 weeks ago
As a Resident Service Manager and Concierge, you will be responsible for creating a welcoming and inclusive environment for residents and guests. This role requires a high level of customer service, problem-solving, and communication skills.
Key Responsibilities:- Deliver exceptional customer service to all residents and guests.
- Be a main point of contact for residents and guests, handling day-to-day matters in a prompt and professional manner.
- Carry out security and maintenance inspections of vacant/pre-let properties as required.
- Perform light concierge duties such as parcel collection and key management when required.
- Respond to all enquiries from prospective residents and share details with the leasing team.
- Assist with Move-in and Move-out and conduct building and apartment familiarisation to new residents.
- Arrange regular interim inspections of occupied apartments to check condition and identify early maintenance requirements.
- Carry out regular inspections of all common parts and report any defects.
Requirements:
- Experience of working in a high-end customer service establishment.
- Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.
Working Hours: Shifts, 4 on 4 off 12 hour shifts 08:00 – 20:00
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