Resident Service Manager and Concierge

4 weeks ago


London, Greater London, United Kingdom Bastow Irwin Recruitment Ltd Full time £27,000 - £32,000
Job Description

As a Resident Service Manager and Concierge, you will be responsible for creating a welcoming and inclusive environment for residents and guests. This role requires a high level of customer service, problem-solving, and communication skills.

Key Responsibilities:
  • Deliver exceptional customer service to all residents and guests.
  • Be a main point of contact for residents and guests, handling day-to-day matters in a prompt and professional manner.
  • Carry out security and maintenance inspections of vacant/pre-let properties as required.
  • Perform light concierge duties such as parcel collection and key management when required.
  • Respond to all enquiries from prospective residents and share details with the leasing team.
  • Assist with Move-in and Move-out and conduct building and apartment familiarisation to new residents.
  • Arrange regular interim inspections of occupied apartments to check condition and identify early maintenance requirements.
  • Carry out regular inspections of all common parts and report any defects.

Requirements:

  • Experience of working in a high-end customer service establishment.
  • Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.

Working Hours: Shifts, 4 on 4 off 12 hour shifts 08:00 – 20:00



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