Residences Concierge Support Associate

2 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time
Role Overview

We are seeking a Night Residences Concierge to join our team at Raffles London at The OWO. This is an exceptional opportunity to be part of an iconic London Opening.

Key Responsibilities
  • Assist with the overnight running of the residential concierge desk, ensuring a luxurious and high-quality level of service to residences.
  • Work closely with Security, F&B, Housekeeping, Engineering, and Spa departments to deliver a smooth and consistent service experience.
  • Communicate effectively with staff, residents, and guests in a friendly and professional manner.
  • Manage time-sensitive targets and additional responsibilities in the absence of the line manager or senior employee.
Requirements
  • Ability to communicate clearly and efficiently in English, both verbal and written.
  • Recent experience within luxury residential environments or 5-star hotels or a similar role.
  • Market knowledge of competitors and event industry trends.
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
  • Proven track record of surprising and delighting guests to provide exceptional service.
Benefits
  • Competitive salary.
  • 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years.
  • Staff meals whilst on duty.
  • Employee assistance program, including virtual GP and financial advice.


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