Luxury Residences Night Concierge Professional
3 weeks ago
Residences Night Concierge Assistant Opportunity
We are seeking an exceptional individual to join our Residences Department at Raffles London at the OWO as a Residences Night Concierge Assistant.
This role involves providing a high level of care for the resident experience during arrival/departure and when in the lobby areas. You will work closely with all members of the resident concierge team and wider department to deliver a luxurious and high-quality level of service to residences.
Key Responsibilities:
- Provide exceptional customer service to residents and guests.
- Work closely with the Residences Concierge and Residents Relations Manager to oversee all aspects of the resident arrival/departure and the residents journey.
- Communicate effectively with staff, residents, and guests in a friendly and professional manner.
- Build and develop good relationships with residents, including problem-solving and complaint handling.
- Manage time-sensitive targets and work closely with other departments across the hotel.
- Perform additional duties as required or assigned, including working in a different department or restaurant than usually assigned.
Requirements:
- Ability to communicate clearly and efficiently in English both verbal and written.
- Recent experience within luxury residential environments or 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented.
Working Arrangements:
- Employment Type: Full-time.
- Remote Work: No.
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