Luxury Residences Night Concierge Professional

3 days ago

London, Greater London, United Kingdom AccorHotel Full time

Residences Night Concierge Assistant Opportunity

We are seeking an exceptional individual to join our Residences Department at Raffles London at the OWO as a Residences Night Concierge Assistant.

This role involves providing a high level of care for the resident experience during arrival/departure and when in the lobby areas. You will work closely with all members of the resident concierge team and wider department to deliver a luxurious and high-quality level of service to residences.

Key Responsibilities:

  • Provide exceptional customer service to residents and guests.
  • Work closely with the Residences Concierge and Residents Relations Manager to oversee all aspects of the resident arrival/departure and the residents journey.
  • Communicate effectively with staff, residents, and guests in a friendly and professional manner.
  • Build and develop good relationships with residents, including problem-solving and complaint handling.
  • Manage time-sensitive targets and work closely with other departments across the hotel.
  • Perform additional duties as required or assigned, including working in a different department or restaurant than usually assigned.

Requirements:

  • Ability to communicate clearly and efficiently in English both verbal and written.
  • Recent experience within luxury residential environments or 5-star hotels or a similar role.
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
  • Proven track record of surprising and delighting guests to provide exceptional service.
  • Able to work within a team.
  • Ability to multitask and remain calm under pressure.
  • To be detail-oriented.

Working Arrangements:

  • Employment Type: Full-time.
  • Remote Work: No.

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