Luxury Night Concierge Associate

2 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

An exciting opportunity awaits an exceptional Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.

Reporting into the Residences Relations Manager, the successful candidate will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.

Working closely with the Residences Concierge and Residents Relations Manager, the role involves overseeing all aspects of the resident arrival/departure and the residents journey, ensuring a luxurious and high-quality level of service delivery.

The successful candidate will work in close contact with Security, F&B, Housekeeping, and Spa departments to ensure a smooth and consistent service that surpasses the residents' expectations.

Key Responsibilities:

  • Providing exceptional care for the resident experience during arrival/departure and when in the lobby areas.
  • Working closely with all members of the resident concierge team and wider department.
  • Communicating with staff, residents, and guests in a friendly and professional manner.
  • Building and developing good relationships, including problem-solving and complaint handling.
  • Managing time-sensitive targets.
  • Working closely with other departments across the Hotel.
  • Additional responsibilities in the absence of the line manager or senior employee.
  • Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned.
  • Assisting the valet parking team from time to time.

Requirements:

  • Ability to communicate clearly and efficiently in English, both verbally and in writing.
  • Recent experience within luxury residential environments, 5-star hotels, or a similar role.
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
  • Proven track record of surprising and delighting guests to provide exceptional service.
  • Able to work within a team.
  • Ability to multitask and remain calm under pressure.
  • To be detail-oriented.

Employment Type: Full-time

Remote Work: No

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