Luxury Residences Concierge Expert

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Title: Night Residences Concierge Assistant

Job Summary:

We are seeking a highly skilled Night Residences Concierge Assistant to join our team at The OWO Residences by Raffles. As a Night Residences Concierge Assistant, you will be responsible for providing exceptional service to our residents, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Provide excellent customer service to residents, responding to their needs and requests in a timely and professional manner.
  • Work closely with the Resident Relations Manager to ensure seamless communication and coordination between departments.
  • Manage the overnight running of the residential concierge desk, ensuring all tasks are completed efficiently and effectively.
  • Develop and maintain good relationships with residents, staff, and guests, resolving any issues or complaints in a professional and courteous manner.
  • Collaborate with other departments, including Security, F&B, Housekeeping, Engineering, and Spa, to ensure a smooth and consistent service.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, staff, and guests.
  • Recent experience in a luxury residential environment or 5-star hotel, with a proven track record of delivering exceptional service.
  • Ability to multitask and remain calm under pressure, with a high level of attention to detail.
  • Enthusiasm and commitment to delivering the best service and experiences possible, with a passion for exceeding resident expectations.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.
  • A collaborative and supportive team environment.

How to Apply:

If you are a motivated and experienced Night Residences Concierge Assistant looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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