Luxury Night Concierge

4 weeks ago

London, Greater London, United Kingdom Montcalm Collection Full time

Night Concierge Role

We are seeking a skilled and ambitious Night Concierge to join our team at Montcalm Collection. As a Night Concierge, you will play a pivotal role in providing personal and exceptional service to all guests in accordance with our brand standards during night shifts.

Key Responsibilities:

  • Greet all guests in a friendly and professional manner.
  • Assist guests with late check-ins and early check-outs, ensuring a seamless and efficient process.
  • Provide the highest possible standard of service to the guests.
  • Support and assist other night shift staff, ensuring smooth operations across all departments during nighttime hours.
  • Ensure that all messages and facsimiles are delivered to guests as quickly as possible.
  • Be familiar with all rooms and their facilities to provide guests with accurate information.
  • Keep the entrance and surrounding areas clean and tidy at all times.
  • Meet and follow up on guest requests in a polite and efficient manner.
  • Coordinate with other night shift staff to handle guest requests and maintain hotel operations.
  • Ensure the hotel environment remains quiet and orderly during the night, addressing any disturbances promptly and discreetly.
  • Have a thorough knowledge of the hotel and the company.
  • Promote other Montcalm Hotels and restaurants.
  • Stay up-to-date with the latest trends in London.
  • Seek ways to maintain, improve, and effectively manage the porters and doormen.

Benefits

Our team offers:

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes.

Essential Qualifications

Candidates must have:

  • Excellent level of spoken and written English.
  • Excellent communication skills.
  • Ability to work on own initiative.
  • Approachable, professional, and an eye for detail.
  • Comprehensive knowledge of London restaurants and attractions.
  • Knowledge of Opera.
  • Previous experience in a 5* property preferable.

Eligibility

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

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