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Resident Services Operational Manager

1 month ago

London, Greater London, United Kingdom Vox Network Consultants Full time

Job Purpose

The Resident Services Operational Manager will play a critical role in supporting the Resident Services Management Team in delivering projects that drive the success of the service plan. This includes ensuring that major changes to ways of working are delivered successfully and that customer satisfaction targets for the service and its residents are achieved.

Key Responsibilities

  1. To research and propose solutions to barriers to excellent service delivery across Resident Services, working with residents and officers to drive forward improvements and value for money initiatives.
  2. To lead on communication with Ward Councillors on events, service issues, and consultation taking place with tenants and leaseholders in their Wards.
  3. To investigate and explore alternative ways to reduce costs without adversely affecting quality of services, following benchmarking.
  4. To undertake investigation into budget queries and expenditure, with a view to embedding more effective budget management across the service.
  5. To lead on the management of projects, including establishment of scope and governance arrangements, communications, planning, and implementation.
  6. To explore opportunities for partnership working, such as shared services with other social landlords, to reduce costs without adversely reducing the quality of services provided.

Requirements

  1. A housing or management qualification or equivalent experiential learning and proven achievement.
  2. Specialist knowledge of housing management best practice, government policy, legislative frameworks, and key issues relevant to the provision of housing services to tenants and leaseholders.
  3. Working knowledge of housing and related public sector legislation.
  4. Experience of managing projects to time and within budget in an environment of constant change.

Contract Details

Initial 3 to 6 month ongoing contract, PAYE via Umbrella, Monday to Friday 9am to 5pm (Hybrid position).