Resident Client Services Manager

1 month ago

London, Greater London, United Kingdom MMP Consultancy Full time
About the Role:

We are seeking a highly skilled Resident Engagement Manager to oversee a building envelope project in London. This role focuses on resident relocations, stakeholder engagement, and day-to-day operational management to ensure minimal disruption during construction works across five residential towers.

Key Responsibilities:
  • Lead and coordinate the temporary relocation of residents to alternate accommodations.
  • Ensure logistical support, resident communication, and contract management are executed smoothly.
  • Oversee aftercare visits following major works, identifying and documenting defects for contractors to resolve.
  • Monitor quality, manage performance, and ensure issues are addressed promptly.
  • Collaborate with contractors to ensure residents' preferences are captured and communicated before the start of works.
  • Coordinate void works, managing utilities, telecoms, and preparatory tasks for vacant units.
  • Lead efforts for pest control, damp & mould resolution, decluttering, and mechanical & electrical repairs in collaboration with contractors.
  • Oversee additional services, including road closures and service adjustments.
  • Ensure strict adherence to health and safety regulations throughout the project, conducting regular safety checks in collaboration with contractors.
  • Prioritise residential safety during ongoing works.
  • Maintain accurate project documentation, including contracts, relocation agreements, and aftercare reports.
  • Ensure compliance with project standards and client documentation requirements.
  • Assist with additional project activities such as document control, inspections, and resident engagement.
  • Attend handover meetings to ensure that all project deliverables are accurately documented, and all snags are addressed.
  • Act as the liaison between residents, contractors, and the project team, ensuring regular communication and progress updates.
  • Address resident concerns promptly and work to resolve any issues that impact the project or residents' well-being.
About You:

The ideal candidate will have experience in operations or construction management within a residential or property management environment. Experience with resident relocations and engagement is highly desirable, along with strong communication, organisational, and problem-solving skills.

Essential Skills:
  • Ability to manage resident relocations and coordinate with contractors effectively.
  • Strong understanding of health and safety regulations, building codes, and compliance standards.
  • Excellent stakeholder management skills and a proactive approach to problem-solving.
  • Willingness to work flexibly, including out-of-hours or weekends, to meet project demands.

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