Resident Services Coordinator

4 weeks ago


London, Greater London, United Kingdom Collins Property Recruitment Full time
Job Description

We are seeking a highly skilled Resident Services Coordinator to join our team at Collins Property Recruitment.

The role:

This is a hybrid position that involves aspects of property management and front of house/customer service duties.

Responsibilities include:

  • Providing excellent customer service to residents and visitors
  • Front of house duties including handling incoming calls/enquiries
  • Assisting with the resident move in and out process
  • Completing apartment and appliance inductions
  • Handling resident queries and ensuring reports are actioned
  • Undertaking daily and weekly inspections of the building
  • Recording safety checks, contractor visits and on site reports
  • Establishing and developing working relationships with suppliers and contractors
  • Handling parcels
  • Following procedures
  • Maintaining and managing petty cash float
  • Ensuring the reception area, lobby and floor corridors are organised and tidy

The person:

  • Excellent communication skills
  • Top class customer service skills
  • Pro active attitude
  • Professional presentation, confident and outgoing nature
  • Well organised
  • Ability to problem solve and work under pressure
  • Ability to work as part of a team


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