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Resident Experience Coordinator

2 months ago

London, Greater London, United Kingdom Service Care Solutions Full time

Job Description:

We are seeking a Resident Experience Coordinator to join our property management team at Service Care Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities:

  • You will manage a diverse portfolio of homes, ensuring smooth operations and providing excellent customer service.
  • You will work closely with internal and external teams to continuously improve service quality.
  • You will support resident complaints, working alongside the complaints team to ensure swift and fair resolution.
  • You will partner with building managers and housing officers to elevate the resident experience.

Requirements:

  • You will need strong customer service background, ideally in a housing context.