Resident Care Operations Coordinator
1 month ago
We are looking for an experienced Deputy Care Services Manager to join our team at The Cinnamon Care Collection in Battersea, London. This is a challenging yet rewarding role that offers opportunities for growth and development.
The successful candidate will have a minimum of 3 years' experience in long-term care or a similar industry and hold a valid RGN/RMN qualification. You will be a team player with strong leadership skills, able to motivate and inspire your colleagues to deliver high-quality care.
The salary for this position is estimated to be around £55,000 per annum, depending on qualifications and experience.
In this role, you will be responsible for ensuring the delivery of exceptional care to our residents, coordinating resident assessments, and working hands-on with the team to ensure the appropriate levels of care are always in place.
You will also support the Care Services Manager in overseeing the Safe Medication Management programme, creating a framework for regular medication evaluation, and liaising with General Practitioners and Consultants.
Key responsibilities include staff scheduling and completion of daily assignments, regular communication to family members regarding resident needs and progress, and conducting and overseeing effective handovers between all shifts.
Other key responsibilities include providing daily coaching and support to Senior Care Assistants and Care Assistants, leading by example always.
Main Responsibilities:- To coordinate the resident assessment process, ensuring involvement of the resident in identifying needs and preferences, and integration of all information into the care plan.
- Ensure that all relevant information in respect of each resident is communicated as appropriate to achieve delivery of a person-centered approach.
- When required to work hands-on with the team to ensure the appropriate levels of care are always in place.
- A flexible approach to the working week, and to play a part in Duty Management.
- Support the Care Services Manager to oversee the Safe Medication Management programme, ensuring robust auditing procedures including those surrounding pharmacy processes, and identify any training needs.
- Alongside the Care Services Manager create a framework for regular medication evaluation in respect of each resident and liaise with General Practitioners and Consultants.
- Ensure all one-to-one meetings and annual performance reviews with team members in the department are completed.
- Ensure appropriate staff coverage through effective staff scheduling and completion of daily assignments.
- Regularly communicate to family members with regards to resident needs and progress.
- Conduct and oversee effective handovers between all shifts, ensuring that the Care Services Manager is always kept fully informed with regards to applicable areas.
- Provide daily coaching and support to Senior Care Assistants and Care Assistants as needed, leading by example always.
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