Service Coordinator

5 days ago


Mansfield, Nottinghamshire, United Kingdom V7 Recruitment Full time

{"h1": "Incident Management Coordinator Role", "p": "At V7 Recruitment, we are seeking a motivated and dedicated Incident Management Coordinator to support our Mansfield team. This position offers a great opportunity for career growth within the Service & Maintenance department. The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as part of a team.", "ul": [{"li": "Log and assign reactive calls to engineers, ensuring compliance with SLAs/KPIs."}, {"li": "Coordinate with site engineers to ensure timely job responses and real-time updates."}, {"li": "Process and manage completed paperwork, taking further action when necessary."}, {"li": "Communicate effectively with customers to provide job updates."}, {"li": "Ensure all completed calls are accurately costed according to contract terms."}, {"li": "Promote company services and maintain compliance through software updates."}], "h2": "Key Qualifications & Skills", "ul": [{"li": "Proficiency in IT, particularly with Microsoft Office."}, {"li": "Strong customer service skills."}, {"li": "Team-oriented with a drive for success."}, {"li": "Excellent communication and relationship-building abilities."}, {"li": "Desired: Administrative qualifications and industry knowledge."}, {"li": "Ability to work independently or as part of a team, manage pressure, and meet deadlines."}, {"li": "Strong attention to detail, organizational skills, and a desire for continuous learning."}]



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