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Emergency Response Coordinator
2 months ago
Total Integrated Solutions Ltd is committed to delivering exceptional service within the industry, emphasizing employee welfare, safety, and environmental stewardship. Our focus is on excellence for our workforce, clients, and stakeholders, fostering a supportive atmosphere that prioritizes quality and service, with an emphasis on customer interaction.
We are seeking a motivated Incident Management Coordinator to become a vital part of our team. This position presents an excellent opportunity for professional growth and development.
As an Incident Management Coordinator, your responsibilities will include:
- Recording and distributing urgent calls to technicians
- Coordinating with field engineers to ensure prompt job responses
- Managing completed documentation and necessary follow-ups
- Providing timely updates to clients
- Calculating costs for completed service calls in accordance with contract stipulations
- Maintaining maintenance software in alignment with company protocols
The ideal candidate will possess:
- Proficient IT skills, particularly in Microsoft applications
- Outstanding customer service capabilities
- Strong communication and relationship management skills
- The ability to work autonomously or collaboratively within a team
- Meticulous attention to detail and organizational proficiency
- A commitment to ongoing learning and professional development
This full-time role offers a competitive salary reflective of experience, skills, and qualifications, along with a comprehensive benefits package that includes High Performance Club Awards, Pension Scheme, Life and Accident Insurance, and additional perks.