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Strategic Director for Existing Installations Growth

1 month ago

Addlestone, Surrey, United Kingdom Schindler Group Full time

We are seeking a skilled Strategic Director for Existing Installations Growth to join our Schindler Group team. This exciting opportunity requires a senior executive with extensive industry experience to lead our existing installations team based in Surrey.

Duties & Responsibilities:

  • Develop and implement sustainable, profitable growth strategies for our existing installations business.
  • Collaborate with zone and branch managers to analyse results and agree remedial actions.
  • Defend our EI revenue base by formulating and implementing a local vision and strategy in alignment with KG objectives.
  • Formulate and implement a local strategy consistent with KG objectives in portfolio retention, growth, and profitability.
  • Define target markets and strategies to achieve portfolio retention and growth targets.
  • Develop and execute portfolio models to secure and grow EI business.
  • Achieve the KG vision of being the preferred choice for customers.
  • Establish productive relationships with key people in strategic markets and client organisations.
  • Develop value-add initiatives to grow customer loyalty and alignment.
  • Analyse customer feedback and act to improve NPS.
  • Provide best-in-class processes and systems to build sustainable business growth and optimise business efficiency.
  • Ensure EI-related policies and procedures are current, fit-for-purpose, and compliant.
  • Manage cross-functional relationships to set and execute process and quality adherence metrics.
  • Support audit programmes to continuously improve compliance.
  • Maintain clarity regarding structure, roles, responsibilities, and standards.
  • Create a team-first culture with clear performance management and succession planning.
  • Contribute to team development through coaching and encouraging personal development.
  • Adhere to established Company Occupational Health, Safety, and Environmental policies.

Candidate Requirements:

  • Five years' experience managing a business environment or senior executive level roles in vertical transport or building services industry.
  • Demonstrable proven track record in leading teams.
  • Demonstrable record of identifying new business and developing pipeline.
  • A degree or diploma in engineering or business-related discipline and/or MBA from a recognised institution.
  • Strong negotiation and influencing skills.
  • Outstanding communication skills with customer service etiquette.
  • Leadership skills to build, direct, and develop a skilled and collaborative team.
  • Excellent time management, planning, and analytical skills with strong attention to detail.
  • Change driver and manager with team care and emotional intelligence.
  • Strong business acumen with ability to solve complex issues and make decisions.