Bullion Trader Specialist
5 days ago
As a Bullion Trader at Jewellery Quarter Bullion, you will play a key role in delivering exceptional customer service and driving sales through excellent product knowledge. Our team is focused on providing an accessible and enjoyable customer experience across all of our brands and websites.
The ideal candidate will be confident, enthusiastic, and passionate about delivering high-quality assistance to customers. They will be able to learn and retain product knowledge, helping them offer tailored solutions to clients.
This is a dynamic role where you will work closely with our vibrant and collaborative team. As a Bullion Trader, you will:
- Engage with customers via phone and email to provide high-quality support and guidance on products.
- Drive sales by following up on customer leads and delivering comprehensive product knowledge.
- Offer detailed guidance on product specifications, check prices and availability, and process customer orders efficiently.
- Ensure compliance with regulations and perform tasks related to customer onboarding and transactions.
- Provide after-sales support, resolving any issues promptly and to the customer's satisfaction.
We are seeking someone who is highly organized, has strong communication skills, and is able to work effectively in a fast-paced environment.
Key Responsibilities:
- Customer Engagement: Respond to customer inquiries and provide high-quality support.
- Sales Focus: Drive sales through excellent product knowledge and follow-up with customers.
- Product Information: Provide detailed guidance on product specifications and availability.
- Compliance: Ensure regulatory compliance and perform tasks related to customer onboarding.
Benefits:
- A competitive salary of £26,500 - £30,000 (OTE based on experience).
- 25 days of holiday + 8 bank holidays and the opportunity to buy 5 extra days per year.
- Cycle to Work Scheme (worth up to 5% of basic salary).
- Company events and employee discounts.
- Health & wellbeing program and referral scheme.
About Us
Jewellery Quarter Bullion Ltd is an exciting, entrepreneurial business that has grown its flagship brand, BullionByPost.co.uk, to become the UK's no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.
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