Technical Support Specialist

4 days ago


Watford, Hertfordshire, United Kingdom Custom Intelligent Security Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Custom Intelligent Security. As a Technical Support Specialist, you will be responsible for providing proactive and reactive support to our clients under Software Support Maintenance Agreements (SSMA) and assisting our internal teams.

Key Responsibilities
  • Technical Support: Troubleshoot and resolve software and hardware issues, provide user training, and handle on-site support as needed.
  • Contract Management: Assist with generating quotes, renewing software licenses, and tracking contract performance.
  • System Management: Configure deployment packages, manage alert profiles, and implement system changes.
  • Training & Communication: Create monthly technical bulletins, conduct internal training, and maintain up-to-date knowledge through training sessions.
Required Skills
  • Enterprise security systems knowledge, including Genetec and Lenel.
  • Understanding of networks and IT technologies.
  • Genetec certification.
  • Excellent communication and organizational skills.
  • Proficient in MS Office.
Desired Skills
  • MCSE/CCNA certification.
  • Experience with MS SQL, JavaScript, and scripting languages, including Python and C++.
  • Certifications in Lenel, Gallagher, and Avigilon.
Benefits
  • 24 days annual leave plus bank holidays.
  • Rewards and healthcare package.
  • Hybrid working.
  • Company pension.


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