Technical Support Specialist
3 weeks ago
Technical Support Specialist
Salary: £25,000 – £30,000
Company Overview
Dynamic Search Solutions is a recognized Managed Service Provider (MSP) seeking a Technical Support Specialist to operate from a conveniently located office. This position may involve occasional travel to client locations.
The organization engages in project delivery for small to large enterprises, collaborating with various vendors such as Cisco, VMWare, and Microsoft. They utilize cutting-edge technologies from these partners, including Modern Workplace solutions, Azure, and Intune.
Dynamic Search Solutions emphasizes employee development, offering opportunities for professional growth and support for obtaining certifications from leading industry vendors like Cisco, VMWare, and Microsoft.
Role Overview
As a Technical Support Specialist, you will play a crucial role in the team, concentrating on the support and troubleshooting of infrastructure technologies. Your daily tasks will include:
- Acting as the primary point of contact for all support inquiries.
- Diagnosing issues related to Windows Servers, virtualization tools, and storage, collaborating with key vendors.
- Providing infrastructure support services across various business sizes.
- Managing incoming support requests while proactively addressing potential issues.
- Ensuring consistent, professional, and relevant communication with customers.
- Delivering support for Microsoft operating systems, servers, virtualization, storage, backup, and cloud solutions.
Required Skills and Experience
- A minimum of 2 years' experience in an Infrastructure Support role.
- Familiarity with Windows Server, VMWare, cloud technologies, and storage solutions.
- Knowledge of Intune and Azure is preferred.
- Experience in a Managed Service environment is advantageous.
- Strong understanding of storage systems.
- Ability to communicate effectively with both technical and non-technical stakeholders.
If you are a support engineer seeking to transition into a diverse role within an MSP environment, we encourage you to explore this opportunity. If you are an engineer eager to gain exposure to a variety of technologies, we would be interested in your profile.
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