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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Custom Intelligent Security. As a Technical Support Specialist, you will be responsible for providing proactive and reactive support to our clients under Software Support Maintenance Agreements (SSMA) and assisting our internal teams.
Key Responsibilities- Technical Support: Troubleshoot and resolve software and hardware issues, provide user training, and handle on-site support as needed.
- Contract Management: Assist with generating quotes, renewing software licenses, and tracking contract performance.
- System Management: Configure deployment packages, manage alert profiles, and implement system changes.
- Training & Communication: Create monthly technical bulletins, conduct internal training, and maintain up-to-date knowledge through training sessions.
- Enterprise security systems knowledge, including Genetec and Lenel.
- Understanding of networks and IT technologies.
- Genetec certification.
- Excellent communication and organizational skills.
- Proficient in MS Office.
- MCSE/CCNA certification.
- Experience with MS SQL, JavaScript, and scripting languages, including Python and C++.
- Certifications in Lenel, Gallagher, and Avigilon.
- 24 days annual leave plus bank holidays.
- Rewards and healthcare package.
- Hybrid working.
- Company pension.
