Customer Service Delivery Team Lead

11 hours ago


Brighton, Brighton and Hove, United Kingdom Accurate Background Full time
Job Description:

We are seeking a highly skilled and experienced Service Coordinator to join our team at Accurate Background. As a key member of our operations team, you will play a crucial role in delivering exceptional customer service to our clients.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be responsible for providing timely and accurate updates to our clients, ensuring that their screening process is smooth and efficient.

Key Responsibilities:

  • Deliver outstanding customer service to clients through prompt and courteous communication.
  • Process client queries and requests in a timely and professional manner.
  • Work collaboratively with internal teams to ensure seamless service delivery.
  • Provide administrative support to clients, including responding to emails and phone calls.

Requirements:

  • 2+ years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required.

Salary: $45,000 - $55,000 per year (dependent on experience).

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.


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