Customer Service Team Lead

1 month ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Customer Service Team Lead

We are seeking a highly skilled Customer Service Team Lead to join our team at ABM UK. As a Customer Service Team Lead, you will be responsible for overseeing the smooth operation of our Customer Service department, supervising Customer Service Operatives, and supporting site management.

Key responsibilities include:

  • Facilitating the smooth running of the Customer Service department
  • Delivering high-quality service to customers
  • Managing customer service operatives' performance
  • Using data to present information to clients and identify trends
  • Role modeling exemplary behaviors

Requirements:

  • Promoting a clean and safe working environment
  • Strong customer service skills
  • Maintaining critical standards for professionalism, service, speed, and quality assurance
  • Adhering to new policies and procedures

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