Customer Service Representative

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Tesco Full time
About the Role

We're seeking a motivated and customer-focused individual to join our team as a Tesco Store Colleague. As a key member of our store team, you will be responsible for delivering exceptional customer service and providing a warm welcome to our shoppers.

Key Responsibilities:
  • Meet and greet customers, providing a personalized shopping experience and responding to their queries in a timely and professional manner.
  • Know our products and services, recommending relevant items to customers and promoting our store's offerings.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring a positive shopping experience for customers.
  • Take ownership of customer complaints, resolving issues promptly and fairly.
  • Participate in visual merchandising and stock management activities to maintain a visually appealing store.

Requirements:
  • A passion for delivering exceptional customer service and a commitment to providing a warm welcome to our shoppers.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including weekends and holidays.

Benefits:
  • Competitive hourly rate, with opportunities for pay increases and bonuses.
  • Holiday entitlement, rising to 22 days after 12 months of service.
  • Access to our colleague networks, providing a platform for professional development and networking opportunities.

About Us:

Tesco is a leading retailer committed to serving our customers, communities, and planet. We're dedicated to creating a workplace where everyone feels welcome and valued, and we're proud to have been accredited Disability Confident Leader. If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we'd love to hear from you.

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