Customer Service Delivery Director

1 day ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Group Full time

Spearheading the Renewable Energy Revolution

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As a pioneer in the renewable energy sector, we're dedicated to transforming the way people use energy. As an Operations Manager with Octopus Energy Group, you'll play a critical role in ensuring our customers receive an exceptional level of service, while also contributing to our mission to drive the global transition to renewable energy sources.

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Your key responsibilities will include overseeing the day-to-day running of our operations function, including team management, operational reporting, and managing third-party relationships. You'll also lead internal and external meetings with senior stakeholders, helping to grow our team and support our recruitment strategy.

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Our ideal candidate will be a seasoned leader with experience in delivering programs of work and a track record of building great working relationships with people across cultures and perspectives. They'll be adaptable, proactive, and energized by working in a fast-paced environment characterized by constant change.

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In this role, you'll have the opportunity to develop a deep understanding of Octopus culture and customer experience, setting the tone for your team. You'll also be responsible for providing operational expertise and support to the teams, using data to inform your decisions and drive improvement.

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What We Offer

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  • A highly competitive salary: £70,000 - £90,000 per annum (dependent on experience)">
  • A comprehensive benefits package, including a pension scheme, life assurance, and private healthcare">
  • Ongoing training and development opportunities to help you grow professionally and personally">
  • A dynamic and inclusive work environment, where everyone is valued and empowered to make a difference">
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Join Our Mission

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We're a unique organization that empowers our people to learn, decide, and build quickly. Our culture is built around autonomy, collaboration, and innovation, with a focus on delivering outstanding results for our customers. If you're looking for a challenging and rewarding career, where you can make a real impact, we'd love to hear from you.



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