Client Services Director

3 days ago


Brighton, Brighton and Hove, United Kingdom James Chase Full time
Based in the UK, particularly in the South-East and London area, we are seeking an experienced Client Services Director to join our team at James Chase, a leading digital marketing agency with a strong focus on Paid Media and SEO. As a key member of our team, you will be responsible for developing and delivering strategies that drive client growth and satisfaction.About the Agency: Our agency has built a reputation for delivering exceptional results while fostering a supportive and collaborative culture. With a remote-first setup and regular team socials, we prioritise both professional excellence and employee well-being.Key Responsibilities:
  • Develop and implement effective strategies to drive client growth and satisfaction.
  • Lead the delivery team to ensure excellent service and successful project delivery.
  • Collaborate with senior management to refine service offerings and improve client satisfaction.
  • Support new business development and play a key role in the agency's continued success.
  • Act as a key point of escalation for client issues, providing solutions and driving positive outcomes.
Requirements: Proven experience in client services management with a focus on business development, strong understanding of digital marketing, excellent communication and organisation skills, proficiency with tools like Microsoft Office or Google Suite, and ability to travel for client meetings as needed. The estimated salary for this role is £60,000-£70,000 per annum based on location and industry standards.Benefits: A flexible remote-first working environment, competitive benefits including generous annual leave, wellness allowances, and professional development support, regular team socials, and a culture focused on connection and collaboration. If you're a driven and ambitious individual who enjoys building strong client relationships, please apply for this exciting opportunity.
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