Service Delivery Expert

5 days ago


Brighton, Brighton and Hove, United Kingdom Wymap Group Full time
About Wymap Group

We are a leading provider of transportation and air freight services, driven by a commitment to excellence and customer satisfaction. Our team is dedicated to delivering high-quality solutions that meet the evolving needs of our clients.

Job Description:

We are seeking a highly skilled Customer Service Advisor to join our team as a primary point of contact for internal and external customers. As a key member of our team, you will be responsible for providing top-notch customer service, resolving complex issues efficiently, and building strong relationships with clients and colleagues.

Responsibilities:

  1. Initial point of contact for customer inquiries, resolving issues promptly and professionally.
  2. Implement efficient solutions to improve customer satisfaction and loyalty.
  3. Conduct data analysis to inform fleet optimisation strategies and enhance overall service delivery.
  4. Ensure compliance with organisational policies, procedures, and relevant legislated requirements.
  5. Maintain strong relationships with clients and colleagues through regular interactions.

Requirements:

  • Minimum 1 year of experience in a customer service or administrative role.
  • Strong computer skills, with expertise in MS Office.
  • Desirable: experience in the transport and air freight industry.
  • Flexible working hours, including early starts and late finishes.

Compensation Package:

A competitive salary range of $65,000 - $85,000 per annum, reflecting your skills and experience, as well as opportunities for professional growth and development within our dynamic team.



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