Team Lead
16 hours ago
**Role Overview:**
We are seeking an experienced Team Lead - Service Excellence to join our team and lead our service excellence function. As a key member of our leadership team, you will be responsible for overseeing the planning, implementation, and management of our service excellence initiatives.
**Key Responsibilities:**
- Develop and execute strategic plans to improve service excellence and achieve business objectives.
- Led a team of managers to deliver high-quality services to our customers.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Develop and implement policies, procedures, and processes to ensure compliance with regulatory requirements.
- Manage budgets and resources to optimize efficiency and effectiveness.
**Requirements:**
- 5+ years of experience in service excellence or a related field.
- Proven track record of achieving business objectives and improving service excellence.
- Excellent leadership and communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
**What We Offer:**
- Competitive salary: £50,000 - £70,000 per annum.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Benefits package including pension scheme, private medical insurance, and life assurance.
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