Digital Operations Specialist

13 hours ago


Carlisle, Cumbria, United Kingdom Edinburgh Woollen Mill Full time

We are seeking an experienced Ecommerce Operations Manager to join our team at Edinburgh Woollen Mill, a leading fashion retailer in the UK. Located in Carlisle, we require someone to oversee the smooth running of our ecommerce platforms and drive continued growth.

Main Responsibilities:
  • Act as a liaison between the digital team and other departments within the organisation, external agencies, and partners.
  • Ensure the efficient and effective operation of the ecommerce platforms.
  • Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
  • Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
  • Manage software integrations, including PIM (and PIM workflows), CRM databases, audience segmentation, email automations, loyalty programmes, review, and social media integrations, along with despatch software.
  • Provide technical expertise for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company's plans.
  • Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
  • Produce and present digital trading and performance reports.
Requirements:
  • Experience in digital technologies, ideally with an ecommerce focus.
  • Knowledge of SaaS platforms, such as PIM, CRM, and ESP.
  • Project management experience, with a willingness to multi-task and get things done.
  • Strong analytical, organisational, and problem-solving skills.
  • An ability to make complex technical concepts easy to understand.
  • Enthusiasm for the worlds of digital and fashion.
Estimated Salary: £55,000 per annum

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